Privacy Policy
PRIVACY POLICY
Effective Date: 10-06-2026
Last Updated: 10-06-2026
1. Introduction
Welcome to PCT Windows
PCT Windows is an authorized dealer and installation partner for Aditya Birla Eternia Aluminium Windows and Doors, serving homeowners, architects, builders, interior designers, and commercial developers across Kerala.
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you visit **[www.pctwindows.com](http://www.pctwindows.com)**, interact with our advertisements, submit inquiries, visit our Experience Center, contact us through WhatsApp, phone, email, social media, or use any of our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect various types of information, including:
A. Personal Information
Information that can identify you directly, including:
* Full Name
* Email Address
* Mobile Number
* Company Name
* Project Name
* Property Location
* Postal Address
* City and State
* Project Requirements
* Architectural Drawings or Documents
* Any information voluntarily submitted through forms
B. Project Information
When requesting quotations or consultations, we may collect:
* Building plans
* Floor plans
* Elevation drawings
* Window schedules
* Project specifications
* Construction stage details
* Budget preferences
C. Technical Information
When visiting our website, we may automatically collect:
* IP Address
* Browser Type
* Device Type
* Operating System
* Geographic Location
* Website Usage Data
* Referring Website
* Time Spent on Website
* Pages Visited
D. Marketing and Communication Data
We may collect information relating to:
* Newsletter subscriptions
* Advertising interactions
* Form submissions
* WhatsApp communications
* Appointment requests
* Event registrations
3. How We Use Your Information
We use collected information for legitimate business purposes, including:
Customer Service
* Responding to inquiries
* Providing quotations
* Scheduling consultations
* Booking Experience Center visits
Sales & Business Development
* Understanding project requirements
* Recommending suitable products
* Processing orders
* Managing customer relationships
Marketing & Advertising
* Sending updates and promotional offers
* Sharing product information
* Running remarketing campaigns
* Delivering personalized advertisements
Website Improvement
* Enhancing user experience
* Improving website functionality
* Analyzing visitor behavior
* Monitoring website performance
Legal & Compliance
* Maintaining business records
* Meeting legal obligations
* Preventing fraud and misuse
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and user experience.
Cookies may be used for:
* Website performance monitoring
* Visitor analytics
* Advertising optimization
* User preference storage
* Conversion tracking
We may use:
* First-party cookies
* Third-party cookies
* Session cookies
* Persistent cookies
You may disable cookies through your browser settings; however, some website functionality may be affected.
5. Advertising & Analytics
To improve our marketing effectiveness, we may use:
Google Services
* Google Analytics
* Google Ads
* Google Tag Manager
* Google Conversion Tracking
* Google Remarketing
Meta Services
* Facebook Pixel
* Instagram Advertising
* Meta Conversion Tracking
* Meta Lead Forms
These tools help us understand user interactions and improve advertising performance.
Third-party providers may collect information according to their own privacy policies.
6. WhatsApp Communication
If you contact us through WhatsApp:
* Messages may be stored for customer support purposes.
* We may use your contact information to respond to inquiries.
* We may provide product updates or appointment reminders where appropriate.
WhatsApp communications are also governed by WhatsApp's own privacy policies and terms of service.
7. Experience Center Visits
When booking or attending our Experience Center in Ernakulam, we may collect:
* Contact details
* Appointment information
* Project requirements
* Consultation records
This information is used solely to provide personalized service and improve customer experience.
8. Sharing of Information
We do not sell, rent, or trade personal information.
However, we may share information with:
Authorized Service Providers
* Installation partners
* Technical consultants
* Logistics providers
* Marketing agencies
* Website service providers
Aditya Birla Eternia
Where necessary for quotation preparation, project support, warranty processing, order fulfillment, or technical consultation.
Legal Authorities
When required by law, regulation, legal process, or governmental request.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information from:
* Unauthorized access
* Disclosure
* Alteration
* Destruction
* Misuse
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed as completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
* Provide services
* Fulfill contractual obligations
* Comply with legal requirements
* Resolve disputes
* Enforce agreements
Information no longer required may be securely deleted or anonymized.
11. Your Rights
Subject to applicable laws, you may have the right to:
* Access your information
* Correct inaccurate information
* Request deletion of information
* Withdraw marketing consent
* Restrict certain processing activities
* Request information regarding stored data
Requests may be submitted using the contact details provided below.
12. Third-Party Links
Our website may contain links to external websites, including:
* Aditya Birla Eternia
* Social media platforms
* Google services
* Industry resources
We are not responsible for the privacy practices or content of third-party websites.
Users should review the privacy policies of those websites separately.
13. Children's Privacy
Our website and services are intended for individuals aged 18 years and above.
We do not knowingly collect personal information from children.
If such information is inadvertently collected, we will take reasonable steps to delete it promptly.
14. International Data Transfers
Certain service providers may process information outside India.
By using our website, you acknowledge and consent to such transfers where legally permitted and appropriately safeguarded.
15. Updates to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
Changes will become effective immediately upon posting on this page.
Users are encouraged to review this page periodically for updates.
16. Contact Us
For any privacy-related questions, requests, or concerns, please contact:
PCT Elite Trading Company (PCT Windows)
Website: [www.pctwindows.com](http://www.pctwindows.com)
Experience Center:
Ernakulam, Kerala, India
Phone: 9995344227
Email: eterniakochi@pctwindows.com
**Business Hours:**
Monday – Saturday
9:30 AM – 6:30 PM
Consent
By accessing, browsing, submitting information through, or using [www.pctwindows.com](http://www.pctwindows.com), you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, processing, and use of your information as described herein.